Refunds and exchange
Customers are required to notify the boutique of a defective item within 48 hours of receiving the shipment, otherwise it is deemed that the product was received in a good condition.
Exchanges
Exchanges are only allowed if an item is defective . Items should be returned within 7 days, unworn, unwashed, undamaged and unused with the original tags attached.
Upon acceptance the boutique will decide the further steps of exchange which would be fixing the product if possible or issuing a voucher code* which can be used to make a replacement order.
*Voucher code is valid for one month from the date of issue and can be used only once.
Returns and Refunds
Returns are only allowed if an item is defective . Items should be returned within 7 days, unworn, unwashed, undamaged and unused with the original tags attached. Customers would be eligible for a refund depending on if the requirements have been met.
Returns and refunds are not applicable for refusing to accept delivery of an order.
Contact Us
Whatsapp us on +971 50 1008577